Return/Refund Policy & General Information

Welcome to Bangles and Bourbon Boutique!

Returns

Acceptable Merchandise may be returned for an exchange or store credit ONLY within 10 days of the ship date - Returned items MUST remain unwashed and unworn, in original condition and with tags. Original shipping fees are NON-REFUNDABLE and the customer is responsible for the S&H costs of the returned or exchanged item.

When returning shoes please places shoes and shoe box in another box or new poly mailer so box does not get damaged. If shoes are damaged / and box is damaged there will be a 20% restock fee.

Items ordered using DICOUNT CODE OF 20% or more may not be returned as they will be considered FINAL SALE.

No returns on DISCOUNTED ITEMS, intimates, bras, body suites.

Shipping

Standard shipping orders take 2-4 business days to be processed and packaged before they are shipped out of our warehouse.

UPS International Orders CANNOT be shipped to a PO Box. If you choose this option and do enter a PO Box, your order will be shipped via USPS Priority Mail International instead.

Bangles and Bourbon Boutique is NOT responsible for:

Delays with UPS shipping
International Duties or Customs charges
Products that are lost or damaged in the mail. The US Postal Service or UPS will be responsible once we ship the packages.
Products marked delivered by the Post Office. You will need to contact your local Post Office to obtain information regarding your package.

If there is a problem with your tracking number or package delivery, please contact the courier directly prior to contacting us. Please allow 1-4 business days for your tracking information to show. In some rare cases, tracking information may not update, but you will still receive your order. Please contact us after the estimated delivery time has passed.

All our shipments include Tracking with Delivery Confirmation. If your tracking information confirms that the item has been delivered to your order address, but you have not received your order, please contact the carrier directly to investigate this issue. We cannot be held accountable for packages where tracking information states the package has been delivered to your order address.

Carrier Contact Numbers:

USPS: 1-800-275-8777
International USPS: 1-800-222-1811
UPS: 1-800-742-5877

We are NOT responsible if the package is not delivered in the guaranteed shipping times as it may take 1-2 business days to process the order and we cannot be held liable for USPS guarantees. If the item is not delivered in time, please contact USPS (1-800-ASK-USPS) or UPS (1-800-742-5877). We will NOT refund additional shipping charges if USPS fails to meet their guaranteed shipping times.

WRONG ADDRESS DISCLAIMER:

It is the responsibility of the buyer to make sure that she or he enters the shipping address correctly. We are not responsible if a package is shipped back to us due to an incorrect or undeliverable address. We do our best to speed up processing and shipping times, hence there is a very small time gap to cancel/change your order or to change the address of the order. If you decide to cancel your order or change your shipping address, please write to us at info@pinklily.com as soon as you place your order. We will do our best to make the change, however we cannot guarantee that we will be able to do so.

IMPORTANT NOTE TO ALL CUSTOMERS OUTSIDE OF USA:

We cannot guarantee that you will or will not be charged any customs taxes or duties. You are responsible for all applicable customs, duties, taxes and fees charged by your government. Please contact your country's customs office for respective charges and rates on package coming outside of your country. International customers (outside of United States) are responsible for all import duties, customs, and local taxes charged by your country. We are unable to advise the amount of what these fees might be & we recommend that you contact your country's customs office or tax agent for respective charges and rates on a package coming outside of your country.

Contact Us

If you have any questions, comments or concerns, our team is here to help. Team members are available through the Contact page of our website.

Disclaimer
All products are upcycled products made from legally purchased used Louis Vuitton products. We simply repurpose authentic vintage pre-owned Louis Vuitton handbags by adding leather and or charm details. All items were created and designed by Bangles and Bourbon Boutique. These products have not been endorsed by Louis Vuitton and do not fall under any warranty by Louis Vuitton. We are not affiliated, associated, or in any way officially connected with Louis Vuitton or any of their subsidiaries or affiliates. Bangles and Bourbon Boutique is not associated with Louis Vuitton Malletier, SA, LVMH Moet Henessy, Louis Vuitton S.A. or any other entity associated with this company. The purchaser of this product understands and acknowledges that the product is not a Louis Vuitton Product.